• Microsoft Remote Desktop Error Code 0x3000062
• Microsoft Remote Desktop Error Code 0x704
• Microsoft Remote Desktop Error Code 0x300005f

Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another.

Summary :

1. First published on CloudBlogs on Jan, 10 2011 NOTE: This is an old post. To learn about RDS in Windows Server 2016, please visit our documentation page One of the recurring issues seen in product support is why a client cannot connect. Specifically, errors such as “Unable to RDP,” “Remote Desktop.
2. TLDR: Modify your power plan to ensure your VM isn’t going to sleep! I had recently deployed a new Windows 10 based VM that would serve as an RDP jump box to access lab resources.
3. Make sure Remote Desktop is able to communicate through your firewall. Find the IP address of the computer on your home network that you want to connect to. Open your router's configuration screen and forward TCP port 3389 to the destination computer's IP address. Find your router's public IP address so that Remote Desktop can find it on the.

Windows 10 Remote Desktop not working? This post not only introduces the causes of the Windows 10 Remote Desktop not working error but also gives several efficient methods to fix the error. You can get the methods from the MiniTool website.

The Causes of the Windows 10 Remote Desktop Not Working Error

There are multiple causes of the Windows 10 Remote Desktop not working error. And when the error occurs, there is an error message saying that “Remote Desktop can't connect to the remote computer for one of these reasons”. The following are three reasons:

• Remote access to the server is not enabled.
• The remote computer is turned off.
• The remote computer is not available on the network.

So what are the detail causes of the error? I have listed some of the most common causes below:

• Internet connection is not stable.
• Login credentials are not matching.
• RDP is not working after updating Windows.
• Antivirus or Firewall problem.
• Network Profile problem.

Learn how to troubleshoot Internet connection problems with these 11 tips incl. WiFi connected but no Internet Windows 10, router not connecting to Internet.

How to Fix the Windows 10 Remote Desktop Not Working Error?

After you have known the causes of the Windows 10 Remote Desktop not working error, you maybe wonder how to fix the error. Then keep reading, and you can find several useful methods.

Method 1: Change Firewall Settings

The first method you should take to fix the Windows 10 Remote Desktop not working error is to change the Firewall settings. Here is the tutorial:

Step 1: Type allow an app through windows firewall in the search box and then click the best match one.

Step 2: Click Change settings on the top right corner.

Step 3: Find Remote Desktop and then check the box under the Private tab. Click OK to save changes.

Step 4: Close the window and then the Remote Desktop connection not working error should be fixed.

If you want to turn Windows Firewall for Windows 10 on or off, this post will tell you all the steps and show you a great alternative to Windows Firewall.

Method 2: Allow Remote Desktop Connections If Not Allowed

If the Remote Desktop connections are not allowed in your Windows, then the Windows 10 Remote Desktop not working error will occur.

Follow the instructions to allow Remote Desktop connections:

Step 1: Press the Win key and the I key at the same time to open Settings.

Step 2: Click Update & Security and then go to the For developers section.

Step 3: Find Change settings to allow remote connections to this computer in the right panel and then click Show settings next to it.

Step 4: Check the box next to Allow Remote Assistance Connections to this Computer. Click Apply and OK to save changes.

Step 5: Close the window and then the Remote Desktop can't find the computer error should be fixed.

Method 3: Remove Your Remote Desktop Credentials

When your Remote Desktop credentials are not matching, then the Windows 10 Remote Desktop not working error will occur if you try to connect to another remote computer. Therefore, you should try to reset your Remote Desktop credentials.

Step 1: Type Remote Desktop connection in the search box and click the best match one.

Step 2: Type in the remote computer’s IP address. If there are any credentials saved for this specific computer, you will be given the option to either edit or delete.

Step 3: Click delete to remove the credentials.

Step 4: Retry connect the remote computer and then check if the error is gone.

Method 4: Add the Remote Computer’s IP Address to Your Hosts File

You can also try to add the remote computer’s IP address to your hosts file to fix the Windows 10 Remote Desktop not working error. Here is the tutorial:

Step 1: Type cmd in the search box and then right-click Command Prompt to choose Run as administrator. Click Yes.

Step 2: Type cd C:/Windows/System32/Drivers/etc in the Command Prompt window and then press the Enter key.

Step 3: Type notepad hosts in the window and then press the Enter key to open the hosts file in notepad.

Step 4: Add the remote computer’s IP address to the end of the file. Click File and then choose Save. Click Close.

Step 5: Try to connect remote computer again and then check if the error is gone.

Method 5: Make Changes to the Registry Editor

You can fix the Windows 10 Remote Desktop not working error by making changes to the Registry Editor. Here is the way to make changes:

Step 1: Press the Win key and the R key at the same time to open the Run box.

Step 2: Type regedit in the box and then click OK. Click Yes to open Registry Editor.

Step 3: Navigate to HKEY_CURRENT_USERSoftwareMicrosoftTerminal Server Client.

Step 4: Right-click the empty space on the right side and then choose New > DWORD (32-bit) Value. Name it RDGClientTransport.

Step 5: Double-click this new key to open its Properties. Set Value data to 1 and click OK to save changes.

Step 6: Try to connect the remote computer one more time and check if the error still exists.

Method 6: Change Network Properties

If your network has been set up as Public, then the Windows 10 Remote Desktop not working error may occur. Thus, you can change the network from Public to Private. Follow the instructions below the change network properties:

Step 1: Open Settings and then click Network & Internet.

Step 2: Go to the Status tab and then click Change connection properties in the right panel.

Step 3: Choose Private under Network profile.

Step 4: Retry to connect the remote computer and then see if the error still persists.

Many people want to set and use remote desktop in Windows 10, but don’t know how. I’m writing this to help them out.

Bottom Line

From this post, you can know the causes of the Windows 10 Remote Desktop not working error. Besides, you can find the methods to fix the error. If you cannot connect the remote computer, then you can try the methods mentioned above.

What is the Trojan Spyware Alert scam?

Scammers behind this tech support scam attempt to trick unsuspecting visitors into believing that their computers are infected with a Trojan and/or Spyware and calling the provided number. In most cases, users who contact scammers behind these sites are encouraged to pay for unnecessary services and/or software, or even to provide remote access to their computers.

You should avoid these websites. This particular web page is hosted using Amazon AWS, a legitimate service provided by Amazon. This is not the first case whereby cyber criminals/scammers have employed this service for malicious purposes.

Like many tech support scam web pages, this one looks very similar to the official Microsoft website. In fact, Microsoft has nothing to do with this or other websites of this kind.

This particular page displays two deceptive pop-up windows notifying visitors that it has detected 'Trojan Spyware', found error code '#0x898778', and blocked access to the computer for security reasons. This page also claims that data such as email credentials, banking passwords, Facebook login credentials, pictures and documents have been compromised.

Visitors are instructed to resolve the problem with the help of 'Windows Support' by calling the +1-(877)-570-9733 number immediately.

In most cases, scammers behind such pages attempt to trick users into paying for supposedly legitimate technical support services and software, or allowing them to access and control their computers remotely via a Remote Access/Administration Tool (RAT).

Note that granting such access to cyber criminals/scammers could infect your computer with malware (e.g., ransomware, Trojan-type malware), and they might steal personal information or perform other malicious actions.

Some examples of other similar scams are 'ERROR # 0x6a4-0xf9fx3999', 'Activation Failed! (Error Code 001)' and 'Windows Error Code: DLL011150'. Scammers behind these pages attempt to trick visitors into believing that there is a issue with their computers and into calling a specific number.

Once the call is made, scammers try to extort money from people or attempt to trick them into installing a RAT. Most users do not visit these sites intentionally - they are opened through other untrusted sites, deceptive ads, or by installed potentially unwanted applications (PUAs).

How did potentially unwanted applications install on my computer?

Browser hijackers, adware-type apps, and other types of PUAs are commonly distributed by integrating them into the download and/or installation set-ups of other programs, so that a proportion of users inadvertently download and install them together with their chosen software.

This distribution method is known as 'bundling'. Offers to download and install additionally-included apps usually appear in 'Advanced', 'Custom' and other settings of the set-ups (where they can usually be declined). Many users fail to check and change these settings, thereby granting permission for PUAs to be downloaded and installed by default.

In addition, unwanted downloads and installations are sometimes caused by clicking deceptive advertisements capable of executing certain scripts.

How to avoid installation of potentially unwanted applications

Download software and files from official websites and via direct links. It is not safe to use torrent clients, eMule (or other Peer-to-Peer networks), third party downloaders, unofficial websites or other sources of this kind. Avoid third party installers. Check 'Advanced', 'Custom' and other settings, and decline offers to download or install unwanted software.

Do not click ads that are displayed on dubious websites, since they can open other untrusted websites or even cause unwanted downloads and installations. Remove any unwanted, suspicious applications (extensions, add-ons, and plug-ins) that are installed on the browser.

The same should be applied to programs of this kind that are installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

The appearance of Trojan Spyware Alert pop-up scam (GIF):

Text presented in the initial pop-up of the Trojan Spyware Alert scam:

Windows Defender

Trojan Spyware Alert - Error Code: #0x898778
Access to this PC has been blocked for security reasons.

Contact Windows Support: +1-(877)-570-9733

Threat Detected - Trojan Spyware
App: Ads.financetrack(1).exe

Run Anyway Back to Safety

Screenshot of the second pop-up window:

Text in this pop-up:

Windows Defender - Security Warning
** ACCESS TO THIS PC HAS BEEN BLOCKED FOR SECURITY REASONS **

Your computer has alerted us that it has been infected with a Trojan Spyware. The following data has been compromised.

> Email Credentials
> Banking Passwords
> Facebook Login
> Pictures & Documents

Windows Defender Scan has found potentially unwanted Adware on this device that can steal your passwords, online identity, financial information, personal files, pictures or documents.

You must contact us immediately so that our engineers can walk you through the removal process over the phone.

Call Microsoft Support immediately to report this threat, prevent identity theft and unlock access to this device.

Closing this window will put your personal information at risk and lead to a suspension of your Windows Registration.

Call Microsoft Support: +1-(877)-570-9733 ( USA Toll Free )

Cancel

Text in the background page:

Error: Unknown System Failure!

Contact Support

+1-(877)-570-9733

( USA Toll Free )

LIVE CHAT

Yet another variant of 'Trojan Spyware Alert' pop-up scam:

A slightly different variant of 'Trojan Spyware Alert' pop-up scam (the error code is different):

Text presented within:

Windows Firewall Protection

Microsoft

Trojan Spyware Alert - Error Code: #0x268d3
Access to this PC has been blocked for security reasons.
Contact Windows Support: +1-844-264-1242

Treat Detected - Trojan Spyware
App: Ads.financetrack(1).exe

[Run Anyway] [Back to Safety]

Another example of 'Trojan Spyware Alert' pop-up scam:

Text presented within:

Windows Firewall Protect

Trojan Spyware Alert - Error Code: #fc71cibus9re61
Access to this PC has been blocked for security reasons.
Contact Windows Support: 1-888-308-5705 (Toll Free)

Threat Detected - Trojan Spyware
App: Ads.financetrack(1).exe

[Run Anyway] [Back to Safety]

Instant automatic malware removal:Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo CleanerBy downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.

Quick menu:

• STEP 1. Uninstall deceptive applications using Control Panel.
• STEP 2. Remove rogue extensions from Google Chrome.
• STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
• STEP 4. Remove rogue extensions from Safari.
• STEP 5. Remove rogue plug-ins from Microsoft Edge.
• STEP 6. Remove adware from Internet Explorer.

Removal of potentially unwanted applications:

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click 'Uninstall' or 'Remove'.

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Combo Cleaner checks if your computer is infected with malware. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon (at the top right corner of Google Chrome), select 'More tools' and click 'Extensions'. Locate all recently-installed suspicious browser add-ons and remove them.

Optional method:

If you continue to have problems with removal of the trojan spyware alert tech support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select 'Add-ons'. Click on 'Extensions', in the opened window remove all recently-installed suspicious browser plug-ins.

Optional method:

Computer users who have problems with trojan spyware alert tech support scam removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active, click Safari menu, and select Preferences....

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select 'Extensions'. Locate all recently-installed suspicious browser add-ons and click 'Remove' below their names.

Optional method:

If you continue to have problems with removal of the trojan spyware alert tech support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Remove malicious add-ons from Internet Explorer:

Click the 'gear' icon (at the top right corner of Internet Explorer), select 'Manage Add-ons'. Look for any recently-installed suspicious browser extensions, select these entries and click 'Remove'.

Optional method:

If you continue to have problems with removal of the trojan spyware alert tech support scam, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Microsoft Remote Desktop Error Code 0x3000062

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Microsoft Remote Desktop Error Code 0x704

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Summary:

Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free. software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove trojan spyware alert tech support scam from your computer, please ask for assistance in our malware support forum.

Microsoft Remote Desktop Error Code 0x300005f

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